• SUPPORT CENTER

  • HOW CAN WE HELP YOU?

Take our personal support by phone, live chat or via the contact form.
In our wiki you will find further articles about the products and services of Hetzner Online.

Enter any search term to get results on this subject from our extensive knowledge base.

Overview of Support

E-Mail

Interested in our products? If you have any questions concerning our products, our support team will be pleased to help you.

Status

On this website, you will find information on scheduled maintenance and current fault reports from our datacenters.

Live-Chat

Our skilled technicians will answer all your questions about our products and give you tailored advice in our live chat.

Wiki

Get tips and tricks on Hetzner Online products from our extensive reference wiki.

KonsoleH

For the following products:

  • Managed servers
  • Web Hosting
  • Domains

robot

For the following products:

  • Domain Registration Robot
  • Nameserver Robot
  • Root servers
  • Colocation
  • Storage Box
  • Private Cloud
  • vServer

Overview of Phone support

Competent and tailored support via telephone. Find the direct number to each department.

Main Office

+49 (0)9831 505-0

General Enquiries

Mo. - Fr., 7:30am - 6pm


Server

+49 (0)911 234226-927

Product Advice, Order Processing

Mo. - Fr., 7:30am - 6pm


DC 1-4

+49 (0)911 234226-54

Technical Support

Mo. - Su., 24 hours


DC 10-22

+49 (0)3745 74447-100

Technical Support

Mo. - Su., 24 hours


Managed Server

+49 (0)9831 505-0

Technical Product Advice, Support

Mo. - Fr., 7:30am - 6pm


KonsoleH

+49 (0)9831 505-0

Technical Product Advice, Support, Order Processing

Mo. - Fr., 9am - 6pm


Domain Robot

+49 (0)9831 505-142

Technical Product Advice, Support

Mo. - Fr., 9am - 5pm


Accounting

+49 (0)9831 505-146

Accounting

Mo. - Fr., 8am - 5pm