• SUPPORT CENTER

  • HOW CAN WE HELP YOU?

Take our personal support by phone, live chat or via the contact form.
In our wiki you will find further articles about the products and services of Hetzner Online.

Enter any search term to get results on this subject from our extensive knowledge base.

Overview of support

E-Mail

Interested in our products? If you have any questions concerning our products, our support team will be pleased to help you.

Status

On this website, you will find information on scheduled maintenance and current fault reports from our datacenters.

Wiki

Get tips and tricks on Hetzner Online products from our extensive reference wiki.

konsole H

For the following products:

  • Managed servers
  • Web Hosting
  • Domains
  • Nextcloud

robot

For the following products:

  • Domain Registration Robot
  • Nameserver Robot
  • Root servers
  • Colocation
  • Storage Box
  • Private Cloud
  • vServer

Cloud

For the following areas:

  • Cloud console
  • Cloud server
  • General feedback on Hetzner Cloud

Telephone support hours

Competent and tailored support via telephone and email. Find the direct number and business hours to each department.

Main office

+49 (0)9831 505-0

General Enquiries

Mo. - Fr., 7:30am - 6pm (CET)


Dedicated & Colocation

+49 (0)911 234226-927

Product Advice, Order Processing

Mo. - Fr., 7:30am - 6pm (CET)


Webhosting & Managed Server

+49 (0)9831 505-0

Technical Product Advice, Support, Order Processing

Mo. - Fr., 8am - 6pm (CET)


Data center NBG

+49 (0)911 234226-54

Technical Support

Mo. - Su., 24 hours


Data center FSN

+49 (0)3745 74447-100

Technical Support

Mo. - Su., 24 hours


Data center HEL

+358 753259-100

Technical Support (in English)

Mo. - Su., 24 hours


Robot

+49 (0)9831 505-142

Technical Product Advice, Support

Mo. - Fr., 8am - 6pm (CET)


Cloud

+49 (0)9831 505-148

Technical Product Advice, Support

Mo. - Fr., 8am - 6pm (CET)


Accounting

+49 (0)9831 505-146

Accounting

Mo. - Fr., 8am - 5pm (CET)