• SUPPORT CENTER

  • HOW CAN WE HELP YOU?

Take our personal support by phone, live chat or via the contact form.

In Hetzner Docs you will find further articles about the products and services of Hetzner Online.

Enter any search term to get results on this subject from our extensive knowledge base.

Overview of support

EMail

Interested in our products? If you have any questions concerning our products, our support team will be happy to help you.

Hetzner Status

On this website, you will find information on scheduled maintenance work and current fault reports from our data centers.

Hetzner Docs

Get tips and tricks on Hetzner Online products from our comprehensive collection of guides and documentation.

konsoleH

For the following products:

  • Managed servers
  • Web Hosting
  • Domains
  • Storage Share
  • SSL certificates

robot

For the following products:

  • Domain Registration Robot
  • Dedicated servers
  • Colocation
  • Storage Box
  • vServer

Cloud

For the following areas:

  • Cloud console
  • Cloud server
  • General feedback on Hetzner Cloud

DNS

For the following products:

  • DNS Console
  • DNS API

Telephone support hours

Get competent and tailored support via telephone and email. Find the direct number and business hours for each department.

If you are already a Hetzner Online customer, please have your customer number ready. You can find it on Hetzner Accounts or on an invoice.

Main office

+49 (0)9831 505-0

General Enquiries

Mon. - Fri., 8:00am - 6pm (CEST)


Dedicated & Colocation

Important: For technical support, please call the respective data center.

+49 (0)911 234226-927

Product Advice, Order Processing

Mon. - Fri., 6:30am - 6pm (CEST)


Cloud USA

Important: For technical support, please call the Cloud support hotline.

+1 646 6858477

Product Advice

Mon. - Fri., 8am - 12pm (CEST)


Web Hosting & Managed Servers

+49 (0)9831 505-0

Technical Product Advice, Support, Order Processing

Mon. - Fri., 8am - 6pm (CEST)


Data center NBG

+49 (0)911 234226-100

Technical Support

Mon. - Sun., 24 hours

Support in: English, German

Our technicians can only perform maintenance on your server if you have set a telephone password for your server in the Robot.

Data center FSN

+49 (0)3745 74447-100

Technical Support

Mon. - Sun., 24 hours

Support in: English, German

Our technicians can only perform maintenance on your server if you have set a telephone password for your server in the Robot.

Data center HEL

+358 753259-100

Technical Support (in English)

Mon. - Sun., 24 hours

Support in: English

Our technicians can only perform maintenance on your server if you have set a telephone password for your server in the Robot.

Robot

+49 (0)9831 505-142

Technical Product Advice, Support

Mon. - Fri., 8am - 6pm (CEST)


Cloud

+49 (0)9831 505-148

Technical Product Advice, Support

Mon. - Fri., 8am - 8pm (CEST)


Storage

+49 (0)9831 505-144

Technical Product Advice

Mon. - Fri., 8am - 6pm (CEST)


DNS Console

+49 (0)9831 505-142

Technical Product Advice, Support

Mon. - Fri., 8am - 6pm (CEST)


Accounting

+49 (0)9831 505-146

Accounting

Mon. - Fri., 8am - 6pm (CEST)