• DATA PRIVACY

Privacy Policy

General information

This privacy policy applies to all online services of Hetzner Online GmbH.

The controller is:

Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany

Tel.: +49 (0)9831 505-0
Fax: +49 (0)9831 505-3

Email: info@hetzner.com

Registration Court Ansbach, HRB 6089
VAT ID No. DE 812871812
CEO: Martin Hetzner, Stephan Konvickova, Günther Müller

Alena Scholz is the data protection officer, data-protection@hetzner.com.


How do you process personal data?

We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send the newsletter to you. We will automatically send you status messages from hetzner-status.de if you have previously changed your settings on our customer administration interface in which you request these messages. We also save and process data that job applicants provide us as part of the job application process.


What categories of data do we collect?

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.


In particular, we save the following data from you.


Registration data

When you register an account with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number only enables payment for products on our website that you order using your customer account. A pseudo card number is not identical to the credit card number. We delete all your registration data either: within 24 months, as soon as you delete your user account with us, or once the statutory retention period expires. You can delete your user account with us by sending an email to data-protection@hetzner.com with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.


Email addresses

If you subscribed to our newsletter, if someone invited you to a Hetzner Cloud project, or if you requested that you receive automated messages from status.hetzner.com, we also store your email address. We will delete your email address once you delete your user account or if you unsubscribe from our newsletter.

We use the double opt-in method to ensure that you actually want to receive the newsletter. If you go through this process, you agree to receive the newsletter and to be added to the mailing list for it, and then you will receive a confirmation email that will allow you to legally confirm that you have registered for the newsletter. We will only add your name to the mailing list if you actually complete the confirmation.

We use these data exclusively for sending information that you request including information about our new offers.

We use Sendinblue as our newsletter software. So if you agree to register for the newsletter, we will send your data to Sendinblue GmbH. Sendinblue is prohibited from selling your data and from using it for purposes other than sending our newsletter. Sendinblue is a German certified provider whom we chose because they must comply with the requirements of the EU's General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

You can find more information on Sendinblue here:
https://www.sendinblue.com/legal/termsofuse/?rtype=n2go

You can revoke your consent at any time to the storage of your personal data (including your email address) and to the use of your data. You can do this, for example, by clicking on the "Unsubscribe" link in the newsletter. The legal basis for processing your data for the above purpose is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.


Server log files

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, and the time, date, and website from which you come to our site. Your IP address is saved in an anonymized manner. You can then no longer be identified. The legal basis for this data process is Art. 6 (1) lit. f GDPR.


Forum

If you register for our online discussion forum, we save your username and email address. After you delete your account in the forum, this saved data will also be deleted. The legal basis for this data processing is Art. 6 (1) lit. a GDPR.


Career portal

If you send us job application documents such as your resume, references and cover letter, we will save and process these pieces of data. Application documents from job applicants that do not result in hires are deleted after 6 months. If you wish to be considered for future job openings and you consent to a longer storage period, your application documents will be deleted after 24 months. With applications that result in hires, the documents are forwarded to our HR department. The legal basis for the processing of your personal data in the job application process is primarily Section 26 of the German Data Protection Act (BDSG) in the new version, which became valid on May 25, 2018.


Sweepstakes

We sometimes have sweepstakes on our websites for various occasions. If you choose to participate in the sweepstakes, we save your first and last names, your email address and, if applicable, the country you come from. We use the collected data only to process the sweepstakes. Once the sweepstakes end and the winner or winners are chosen and notified, the collected data are deleted. The legal basis for this data processing is Art. 6 (1) lit. a GDPR.


Website analysis

On our website, we use the open-source web analysis tool Matomo on our self-hosted system. Matomo uses cookies. These are text files that are saved on your computer and which allow Matomo to analyze how you use our website. The cookies generate information about how you use the website, and our server saves this information.

We do not send to third parties the data that the cookies generate about how you use our website. You can prevent the software from generating cookies by changing the settings of your internet browser. However, if you do this, you may not be able to use all of the functions on our website.

If you do not want us to save and use your data using Matomo, you can deactivate it by clicking here:
Your internet browser will create an opt-out cookie, which will prevent the Matomo software from creating a cookie when you visit our website.


Who we forward your data to

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.


In particular, this may occur in the following cases:

Domain registration

If we register a domain for you, we provide the required data to the corresponding registration service provider.


Payment via credit card:

If you pay via credit card, the payment is processed by an external service provider. For credit card payments, your information is collected directly by Computop at the address Computop Wirtschaftsinformatik GmbH, Schwarzenbergstr. 4, D-96050 Bamberg.


Debt collection agency

If you as a customer fail to pay your invoices on time, your necessary data are passed on to an external debt collection agency.


Job application documents

If you apply for a job in Tuusula, Finland or in Munich (Unterföhring) using our career portal, we pass on your job application documents to our subsidiaries at Hetzner Finland Oy or Hetzner Cloud GmbH. We have data processing agreements with both of them.

To manage our job applications, we use software from rexx systems GmbH. We also have a data processing agreement with this company.


Third countries

Data is transferred to third countries in adherence to the legally regulated admissibility requirements. We will not transfer your data to a third country if it does not serve the purpose of performing our contract with you; if we have no consent from you; if the transfer is not necessary to assert, exercise or defend legal claims; and if there are no other exceptions. We will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR.


Other categories of recipients

State authorities and courts


Where do we process your data?

We process your data exclusively in our data centers in Germany and in Finland.


Cookies and the right to object to direct advertising

"Cookies" are small files that are stored on a user's computer. Cookies can store different kinds of data. Cookies are primarily used to store information about users. They are stored on the users' devices during and/or after users visit a website or online store. "Temporary cookies", "session cookies", or "transient cookies" are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the content of a shopping basket can be stored in an online shop or a login bottleneck. However, other cookies are referred to as "permanent" or "persistent" and remain stored even after the browser is closed. For example, users' login status can be saved when they visit a shop after several days. Likewise, permanent cookies can measure the "range" of a website (where the users are geographically located) or information on the users' interests. This information is used for marketing purposes. "Third-party cookies" are cookies that are offered by the original providers (who operate the online store or website) to other parties. (If the original provider is the one using the cookies, they are often called "first-party cookies"). It is useful to know the above terms so that you understand our cookie policies and data protection agreement. If, as a Hetzner Online GmbH customer or as a visitor to our websites or interfaces, you do not wish cookies to be stored on your computer, we ask you to deactivate the corresponding option in the system settings of your browser. You can also delete stored cookies in the system settings of your browser. However, if you do these things, it will likely lead to problems when you try to use Hetzner Online GmbH websites and interfaces. If you would like to opt out of the use of cookies for online marketing and tracking purposes, you may be interested these two sites to help you:
1) the US site http://www.aboutads.info/choices/
2) the EU site http://www.youronlinechoices.com/.
Furthermore, you can deactivate cookies from being stored on your computer or device by changing your browser settings. However, if you do this, it will likely lead to problems when you try to use Hetzner Online GmbH websites, interfaces, and features on the interfaces.


Social media data

YouTube

We integrate videos from the YouTube platform provided by Google (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated. The legal basis for this data processing is Art. 6 (1) lit. f GDPR.


Online presence on social media

We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and to inform them about our services. We use Facebook, Twitter, and Instagram, among others. When visiting each of these platforms, you as a user agree to the terms and conditions and the data processing guidelines of the corresponding operator.

Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on these social networks and platforms, e.g. publish posts on our pages or send us messages.

We at Hetzner Online process users' data only when it is in the customer's legitimate interest for us to do so in accordance with Art. 6, (1) lit. b GDPR. As a company, we have a legal right to obtain general customer information to use in customer accounts. We also use customers' data for communication purposes. If any of the providers below request users for consent for processing their data, the legal basis for data pracessing is Art. 6 para. 1 lit. a. GDPR.

For detailed information about the data processing operations of the providers below, as well as their opt-out options, please check the links that we have listed below.


Live-advisory via livechat

We use the chat Livehelperchat to provide technical support for some customers. Every time that a customer accesses this chat support service from our website, we collect and store data from the chat for web analysis and to actually operate the live chat system itself. This allows us to create user profiles with pseudonyms so that we can operate the chat and analyze visitor behavior. We can also improve our support systems, online shop, and user experience. We run Livehelperchat from our own servers and do not transfer your data to third parties.

If you activate live translation while using this live chat, it will integrate Google Translator. The translations generated by Google Translate should not be regarded as exact, and can sometimes contain incorrect or even offensive expressions. We do not guarantee the accuracy, reliability or currentness of the information translated by this system. Hetzner Online does not accept liability for any issues or damages that may result from possible translation errors. Furthermore, it may not be possible to translate some applications, files or elements including graphics, photos or PDFs.


Your rights as a "data subject"

You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.


Right to lodge a complaint

You have the right to lodge a complaint about the processing of your personal data by us to a supervisory authority for data protection.


Voluntary nature of data provision

There is no statutory obligation for you to provide your data to Hetzner Online GmbH. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.