SUPPORT CENTER
- HOW CAN WE HELP YOU?
Take our personal support by phone, live chat or via the contact form.
In our wiki you will find further articles about the products and services of Hetzner Online.
Overview of support
Interested in our products? If you have any questions concerning our products, our support team will be pleased to help you.
Status
On this website, you will find information on scheduled maintenance and current fault reports from our datacenters.
konsoleH
For the following products:
- Managed servers
- Web Hosting
- Domains
- Storage Share
robot
For the following products:
- Domain Registration Robot
- Nameserver Robot
- Root servers
- Colocation
- Storage Box
- Private Cloud
- vServer
Cloud
For the following areas:
- Cloud console
- Cloud server
- General feedback on Hetzner Cloud
Downloads
Contracts
Product Information
Telephone support hours
Competent and tailored support via telephone and email. Find the direct number and business hours to each department.
If you are already a Hetzner Online customer, please have your customer number ready! You can find this in Hetzner Accounts or on an invoice.
Dedicated & Colocation
Product Advice, Order Processing
Mo. - Fr., 6:30am - 6pm (CEST)
Important: For technical support please call the respective data center.Web Hosting & Managed Server
Data center NBG
Technical Support
Mo. - Su., 24 hours
Support in: English, German
Our technicians can only perform maintenance on your server if you have set a telephone password for your server in the Robot.Data center FSN
Technical Support
Mo. - Su., 24 hours
Support in: English, German
Our technicians can only perform maintenance on your server if you have set a telephone password for your server in the Robot.Data center HEL
Technical Support (in English)
Mo. - Su., 24 hours
Support in: English
Our technicians can only perform maintenance on your server if you have set a telephone password for your server in the Robot.