Features
Price
Put your IT in safe hands and reduce your costs through an unrivaled cheap and transparent monthly price (plus a one-time setup fee) and monthly power charge based on consumption.
Network
Connections to central Internet exchanges, such as DE-CIX and AMS-IX as well as redundant connectivity to national and international carriers. All upstreams and peerings are integrated into the backbone via state-of-the-art routers from Juniper Networks. Guaranteed network availability of at least 99.9%.
Climate control
Direct free cooling ensures environmentally friendly cooling of the IT hardware. Air conditioning via the raised floor. Energy-efficient cold aisle containment for 1/3 Racks and Rack Advanced.
Safety
24/7 access via a transponder key controlled security lock. Logging of access and setting permissions within the administration interface. High security standards and early fire detection throughout the data center park. Protected network through DDoS protection.
Power supply
Electricity capacity of 1200 kVA. Uninterruptible power supply (UPS) is guaranteed by a 15-minute battery capacity and emergency diesel generators. All UPS systems are designed redundantly.
100% renewable energy
Hetzner Online uses electricity from renewable sources for the energy supply in the data center parks, using hydropower in Germany and hydropower and wind power in Finland.
Support
Qualified and multilingual technicians are 24/7 on-site to assist you in setup and maintenance when needed. There is also a lounge and workbenches.
CERTIFICATION
The Colocation Centers in Nuremberg, in Falkenstein/Vogtland and Helsinki are ISO 27001:2022 certified and thus meet international safety standards.
Scalability
Flexible solutions for your expansion. Offers range from 1/3 Racks to full racks.
Frequently Asked Questions
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How do you bill your servers?
Servers have both a monthly price cap and a price per hour. Your server's bill will never exceed its monthly price cap. If you delete your Cloud Server before the end of the billing month, you will only be billed the hourly rate. We will bill you for each cloud server until you choose to delete them. Even if you aren't actively using your server, we will bill you for it.
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Do you bill servers that are off?
Yes. All servers that have finished their creation process will be billed until they are deleted, regardless of their state.
This is because, internally, we allocate full resources to servers regardless of their power state. And it enables rapid startup and boot times for you, the customer.
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Is there any way to get a custom configuration?
Customized virtual servers (additional RAM, additional/larger drives etc.) are not currently available.
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How reliable are local storage disks for servers?
Servers with local storage keep all data on a local RAID10 on the host system. This provides fault-tolerance in case of hardware defects. They are optimized for high I/O performance and low latency and are especially suited for applications which require fast access to disks with low latency, such as databases.
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Can I install Windows?
Right now we are focusing on support for Linux as an operating system. If you wish, you may install Windows on your own, and we have seen successful installations done. However, we will not provide any support for Windows.
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Do you plan to add x feature?/Will you add more features?
We want to keep adding new features and services and are always interested in hearing from you on how we can improve our product! There are several ways you can provide us with product feedback or feature requests:
- Via our forum: please post your request in the Hetzner Cloud Board
- Via email: send us your ideas to cloud-feedback@hetzner.com.
Unfortunately, we cannot give you a detailed roadmap of what we are working on. However, you can keep up to date by following us on our social media channels.
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Will you add additional locations in different geographic regions?
We have continuously expanded our cloud locations in recent years. In addition to Germany and Finland, we now also have international locations in Ashburn, Virginia; Hillsboro, Oregon (USA) and Singapore. We are constantly examining possible future locations. If you don’t want to miss the opening of a new location, subscribe to our newsletter or follow us on our social media channels.
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Is there a library to access Hetzner Cloud from my programming language?
We currently maintain official open source libraries for Go and Python.
You can find libraries for other languages created by the community in our Awesome Hetzner Cloud List. You are also welcome to develop something yourself! Take a look at our API documentation at docs.hetzner.cloud.
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What are the Hetzner Cloud Volumes?
It is a feature for fast, flexible, and cost-effective (SSD based) block storage which you can attach to your Hetzner Cloud Server.
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How does Hetzner Online store the data in Volumes?
Every block of data is stored on three different physical servers (triple replication).
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How many servers can I create?
Each customer has a default limit for the number of Cloud resources that we simultaneously provide. If you would like to increase your limit, you can send a request to our support team by opening a support ticket via Hetzner Console. Our team will quickly review your request and, if everything is in order, they will increase your limit.