Privacy Policy of Hetzner Online GmbH


This information relates to personal data that we collect and process:

  • when you make inquiries by telephone or email
  • at information events, trade fairs and exhibitions
  • at seminars
  • or similar events.

The data protection declaration for the collection of personal data for all online services of Hetzner Online GmbH can be found at

Responsible entity:

Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen


Tel.: +49 (0)9831 505-0
Fax: +49 (0)9831 505-3


Register court Ansbach, HRB 6089
VAT ID No. DE 812871812
CEO: Martin Hetzner, Stephan Konvickova, Günther Müller

Data Protection Officer: Alena Scholz,

How are your personal data processed and for what purposes?

When we receive data from you, it is generally only processed for the purposes for which we have received or collected it.

Processing data for other purposes is only considered if the necessary legal requirements under Art. 6 para. 4 DSGVO are met. We will of course observe any information obligations under Art. 13 para. 3 DSGVO and Art. 14 para. 4 DSGVO in this case.

The creation, storage, and use of photographs and video recordings of a content creator is done for the marketing purposes of Hetzner Online GmbH.

What is the legal basis for processing your data?

The legal basis for the processing of personal data is, unless there are specific legal provisions, Art. 6 DSGVO. In particular, the following options are possible:

  • consent (Art. 6 para. 1 lit. a DSGVO)
  • performance of a contract / to entering into a contract (Art. 6 para. 1 lit. b DSGVO)
  • compliance with a legal obligation (Art. 6 para. 1 lit. c DSGVO)
  • processing follows balance of interests requirements (Art. 6 para. 1 lit. f DSGVO).

How long will the data be stored?

We process the data for as long as necessary for the respective purpose.

If there are legal retention obligations (e.g. under commercial or tax law), the relevant personal data will be stored for the duration of the retention obligation. After the retention obligation has expired, it will be checked whether there is a further requirement for processing. If the requirement no longer exists, the data will be deleted.

Of course, you can request information about the data we have stored about you at any time (see below) and, if there is no longer a requirement, you can request that the data be deleted or the processing restricted.

To whom will your data be disclosed?

In principle, we only pass on your personal data to third parties if

  • this is necessary for the performance of the contract with you
  • the transfer is permissible based on a balance of interests within the meaning of Art. 6 para. 1 lit. f DSGVO
  • we are legally obliged to transfer it or
  • you have given your consent.

As part of cooperation agreements between a content creator and Hetzner Online GmbH, the data of the content creator is also transferred to third parties. We refer to the data protection declaration of the following affected companies:

Where are your data processed?

Your personal data is exclusively processed by us in data centers within the European Union.

What rights do I have?

  • Right to information (Art. 15 GDPR)
    You can obtain information from us about the data we have stored about you (if necessary, subject to restrictions under § 34 BDSG).
  • Right to rectification (Art. 16 GDPR)
    Upon request, we will correct any data we have stored about you if it is inaccurate or incomplete.
  • Right to erasure (Art. 17 GDPR)
    You have the right as the data subject to demand that we delete your data according to the principles of Art. 17 GDPR, provided that other legal regulations (e.g. legal retention obligations or the restrictions under § 35 BDSG) or our overriding interests (e.g. to defend our rights and claims) do not stand in the way.
  • Right to restriction of processing (Art. 18 GDPR)
    Subject to the conditions of Art. 18 GDPR, you can demand that we restrict the processing of your data.
  • Right to data portability (Art. 20 GDPR)
    You have the right to receive your data in a structured, commonly used, and machine-readable format, or to have it transmitted to a third party.
  • Right to object (Art. 21 GDPR)
    If we process your data based on a balancing of interests, you as the data subject have the right to object to the processing of your personal data in accordance with the requirements of Art. 21 GDPR.
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
    You also have the right to lodge a complaint with the competent data protection supervisory authority. However, we recommend that you first address your complaint to our data protection officer so that we can process your request as quickly as possible.
  • Right to revoke consent
    If personal data is processed based on your consent, you have the right to fully or partially revoke your consent without stating reasons. The revocation is possible at any time, free of charge and without formal requirements. The revocation of consent only applies to the future. Please send an email to to revoke your consent.

Last updated: 03 April 2023